Clear rules for using Mytem.

1. Acceptance and availability

These terms govern the user’s use of Mytem. Account creation and use require acceptance of the terms and acknowledgement of the privacy notice. Some features depend on the device, connectivity, external-source availability and store configuration.

2. Account requirements

Users must provide accurate information, protect credentials and keep their email address current. Accounts are personal. Automated access, credential sharing, use on behalf of multiple third parties and activities that compromise security or availability are prohibited.

3. Local records and cloud copies

Records normally remain on the device. Device backup, reinstallation or loss may cause local data loss unless a copy has been prepared. Cloud storage is optional and enabled per record; the user chooses which attachments to include. Mytem may apply reasonable technical limits on size, format and frequency.

4. Intelligent features

Results are proposals generated by automated systems from available content and sources. They may be incomplete or incorrect. Users must verify brand, model, serial number, dates, warranty, manuals, recalls, value and service centres before relying on them. No output replaces official manufacturer or authority guidance or qualified professional advice.

5. Credits: balance and feature costs

A credit is an internal digital balance unit. It does not automatically equal one operation. Features may have different costs, shown before confirmation. For example, if a complete capture costs 5 credits, a 25-credit pack supports 5 complete captures or a different combination of 1-, 2- and 5-credit features.

Credits are deducted only when an operation starts and completes under the rules shown in the app. System-recognised technical failures and incomplete operations should not be charged; anomalies may be reported to support.

6. One-time packs

One-time packs add the stated number of credits without automatic renewal. Purchased credits have no preset expiry while the account remains active, except following refund, reversal, fraud, legal obligations or service closure under these terms. The number of possible operations depends on the selected feature costs.

7. Subscriptions

Subscriptions renew automatically for the stated period until cancelled in App Store or Google Play settings. The store displays price, taxes, period, any trial and renewal date before purchase. Uninstalling the app or deleting the Mytem account does not automatically cancel a store subscription: users must manage it in their Apple or Google account.

Credit subscriptions add the stated allocation at each verified renewal. “Full” plans may include features without balance deductions, subject to personal, manual, reasonable and non-automated use. Anti-abuse measures, technical limits and service protections still apply.

8. Purchases, receipts, restoration and refunds

Digital purchases use only the payment system required by the store. The price displayed by the store at confirmation prevails over indicative amounts elsewhere. Mytem verifies receipts and may withhold entitlements for invalid, duplicate, refunded or revoked transactions. Refund requests follow the relevant store rules. When available, restore purchases retrieves entitlements linked to the same store account and Mytem account.

Consumers retain any mandatory withdrawal rights and remedies granted by applicable law. Immediate performance of digital content or services, and any resulting loss of a withdrawal right, may apply only where the legal requirements are met, including express consent and acknowledgement when required, through the applicable store flow. Nothing in these terms limits mandatory conformity rights, statutory guarantees or consumer remedies.

8.1 Promotions and discounts

A promotion may apply to one specific pack or plan and may be limited to the period shown in the app. The percentage, fixed reduction, promotional price, start date and end date must be displayed clearly. A promotion does not apply outside its stated period and cannot be combined unless expressly stated. For digital purchases, the price and terms displayed by App Store or Google Play on the final confirmation screen always prevail over previews, communications or crossed-out prices shown by Mytem.

9. Transfers between users

The sender represents that they are entitled to transfer the record and shared data. The recipient must accept the offer. The feature transfers record information and does not prove legal ownership of the item. Personal documents, payment data and unnecessary information must not be included.

10. Manuals, recalls, valuations and external sources

External links are supporting information. Mytem does not continuously control the availability, content or changes of third-party pages. Valuations are indicative and are not purchase offers, appraisals or price guarantees. Recall checks do not replace verification with the manufacturer and competent authorities.

11. Acceptable use and suspension

Mytem may not be used for unlawful content, malware, rights violations, security circumvention, mass scraping, unauthorised automation, service resale, fraud or manipulation of credits and payments. The controller may restrict or suspend an account when needed for security, compliance, investigation or user protection, providing reasons and review channels where possible.

12. Availability, updates and continuity

The service is maintained with professional care but may be affected by maintenance, provider outages, technical changes or feature removal. Updates required for security, compatibility or compliance may be mandatory. To the extent permitted by law, Mytem does not promise absolute continuity or error-free operation.

13. Liability

Mandatory consumer rights remain unaffected. To the extent permitted by law, the controller is not liable for decisions made without checking automated results or official sources, loss of local-only data not backed up, third-party service unavailability or use contrary to these terms. Nothing excludes liability that cannot legally be excluded.

14. Deletion and termination

Users may request deletion in the app or on the public page. Before closure, users should export data and separately cancel store subscriptions. Data deletion follows the privacy notice; legal duties, disputes and minimum security records may require limited retention.

15. Governing law and support

Italian law applies, without prejudice to mandatory consumer protections in the user’s country of residence. Service issues may be sent to support@mytem.app. The parties are encouraged to seek a support resolution before litigation, without affecting legal remedies.

16. Changes

Material changes are communicated proportionately and, where required, require renewed acceptance. The version and effective date identify the applicable terms.