Mytem support.

1. Contacting us

For technical or administrative support, email support@mytem.app or open an in-app ticket. For personal-data requests, use developer@mytem.app.

2. Helpful information

• your account email, never your password;
• device model and operating-system version;
• Mytem version and the steps leading to the issue;
• screenshots without passwords, codes, documents or unnecessary data;
• for credits and purchases: product, date, store and transaction identifier, without full card data.

3. Communication security

Mytem never asks for your complete password, verification codes or Apple/Google account credentials by email. Temporary passwords issued through an administrative workflow must be changed at first login. Report suspicious messages without opening attachments or links.

4. Credits and incomplete operations

The app displays the cost before a paid feature. If the balance is insufficient, a notice is shown and no credits are charged. For anomalies, include the feature, approximate time and observed balance: support can review the ledger without accessing your password.

5. Purchases and subscriptions

The store manages payment, cancellation and refunds. Mytem support may ask for a transaction or receipt identifier, never full card details. Subscriptions must be managed in App Store or Google Play settings.

6. Timing and priority

Requests are prioritised according to security, account access, purchases and feature impact. Any priority support included in a plan does not replace manufacturer or authority channels for urgent product-safety risks.

7. Manuals, recalls and safety

Always consult the manufacturer and competent authorities for safety, maintenance or recall issues. Mytem can help locate a source but does not replace official support.